Return Policy

RETURN POLICY

Last updated September 21, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

DISPUTE

Any Dispute must be submit max 60 days after order, and must include
– Screenshot order
– Number order
– Screenshot proof
– any other screenshot

Failure in submit below 60days or not submit proof order, will be not recognized.

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

MMOPILOT Attn: Returns RMA # Perumahan Bumiasri Sengkaling Blok N33 Dau Malang Malang, Jawa Timur 65151 Indonesia Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

CANCELLATION & REFUNDS

Cancellation Policy

Cancellation Fees:

Cancellations made may incur a cancellation fee 10-20% of total order.
For long-term or scheduled services, a cancellation fee may be charged based on the stage of completion or time allocated for the service.
Cancellation Procedure: To cancel a service order, customers can contact our Customer service

 

Refund Policy:

Cancellations made within the permissible cancellation period will receive a full refund.
Refunds for cancellations made outside the specified cancellation period will be subject to the deduction of the cancellation fee.
Refunds will be processed within 2-7 days after the cancellation request is approved.
Exceptions:

In certain cases of force majeure or unforeseen circumstances beyond the control of the customer, exceptions to the cancellation policy may be considered. Customers must provide valid documentation or evidence to support their request for exemption.
Modification of Services:

In the event that a customer wishes to modify the service rather than cancel it entirely, our company will make reasonable efforts to accommodate such requests. Any changes may be subject to additional fees or adjustments in service terms.
Company’s Right to Cancel: Our company reserves the right to cancel a service order in cases where:

The service cannot be provided due to reasons beyond our control.
There are concerns regarding the safety or security of our staff or the customer.
The customer violates the terms and conditions outlined herein.
Agreement Acceptance: By placing a service order, the customer acknowledges and agrees to abide by the cancellation policy outlined above.

Contact Information: For cancellation requests or inquiries, please contact our customer support.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Free Item
  • Free Boosting
  • For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
If your account get permanent banned because of us (MMOPILOT), we will return 100% payment
If your account get banned more than 1 months because of us (MMOPILOT), we will return some progress or waiting until ban lifted
If your account get permanent banned NOT because of us (MMOPILOT), we will return some progress only + charge up to 20% from total payment
If your payment not from official mmopilot invoice, we will not refund any

QUESTIONS

If you have any questions concerning our return policy, please contact us at: (62)82112345680.

[email protected] This return policy was created using Termly’s Return and Refund Policy Generator.

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